90-Days Return / Exchange Policy

Since all handcrafted and personalized item are uniquely designed to an individual's specifications, these pieces normally cannot be sold to other people if returned. It is therefore imperative that you get to ensure that all details contained in your order are correct before being scheduled for shipping. Make sure that the spellings for text and image that need to be engraved are correct as well as the color, dimensions and any other details regarding your order. To get the best quality, please send us the high quality images. We are committed to creating a comfortable and well-pleasing shopping experience at playerssource.com. That's why we offer an easy, hassle-free 90 days return & exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 90 Return & Exchange Policy.

Return & Exchange Conditions

1. Please contact our customer service first for your return request and the request should be approved.
Important Note: All items returned without authorization will not be accepted!!

2. The time frame for return & exchange must not exceed 90 days from the date of purchase.

3. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.

4. You will be responsible for the return shipping cost.

Non-Refundable Items

1. Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.

2. Products are damaged by misuse, mishandling, or poor maintenance.

3. A replacement will not be accepted for a refund

4. Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.

Return/Exchange Procedure

Step 1: If you're not satisfied with the products received, please contact our customer service representative first for further help.our email us at: support@playerssource.com
Our Return address: Room 401-3, Ladder 1, Fuguang Industrial Park, No.579 Qianpu East Road, Siming District, Xiamen City, Fujian Province, China

Step 2: Place the item(s) in the original packing and seal the parcel securely.

Step 3: Drop off your package at the local post office.

Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions. (About 5-7 business days)

At last, We'll email you once we process your return or exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Once our Customer Service has approved your request, the returns will be processed within 1-3 working days upon receipt of your package. The funds will be issued to your original payment account (About 5-7 working days), depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.

Note: All PayPal payment can only be refunded via PayPal, all Debit or Credit Card payment will only be refunded to the original debit or credit card.

Shipping Fee Refunds

The original shipping fee and insurance are non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.

For products that are not damaged but the customer wants to return, you can first contact our customer service to apply for a refund. We receive the product without damage and will arrange a refund for you within two to three working days. (Note: that the shipping cost for this process is borne by the customer)

playerssource.com will reimburse customer US$10 as the return shipping fee under the following circumstances:

Note: The amount of return shipping fee will be reimbursed in the form of store credit.

1. Customers received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact us within 48 hours of receiving their order.)

playerssource.com reserves the right not to process the refund if they are returned in unacceptable condition.

Cancellation Policy

1. Order cancellation in 24 hours is free of charge. Beyond this time, restocking/processing fees will apply to cancellations even though the order has not been shipped out.

2. Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of the product purchase price.

3. Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price.

4. Once your order has been shipped, it can no longer be canceled.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@playerssource.com

If you’ve done all of this and you still have not received your refund yet, please contact us :

Service Tel: +86 133-5838-7588 (7:00pm to 4:30pm Monday to Friday (EST))

Service Email:support@playerssource.com

Address:Room 401-3, Ladder 1, Fuguang Industrial Park, No.579 Qianpu East Road, Siming District, Xiamen City, Fujian Province, China